Current Shipping Times

Free shipping Canada-wide for all e-bikes, excluding the three Northern Territories: Yukon, Northwest Territories, and Nunavut.

• In-stock e-bikes and e-scooters: 1–3 business days.
• In-stock accessories and components: 4–7 business days.

Email Confirmation

A shipping confirmation email will be sent to the email address associated with your order once the order has shipped.

Shipping Costs and Lithium-Ion Batteries

We are pleased to offer completely free shipping on purchases of $1,000 or more to addresses in Canada.

Signatures Required

Shipments containing e-bikes require a signature due to the high value of the items and restrictions relating to the delivery of high-capacity lithium-ion batteries.

The shipping carrier is instructed to obtain a signature before delivery and should not leave packages unattended. However, beginning with the COVID-19 pandemic, shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.

Shipping Carriers

We ship using FedEx, Canpar, Purolator, or UPS, depending on the size and weight of your order and your delivery address.

We will ship your order in a single box whenever possible. Occasionally, however, we may need to send multiple shipments—for example, if you have ordered several large or bulky items.

No Responsibility for Loss, Theft, or Damage

Please note that we are not responsible for any lost, stolen, or damaged items resulting from the actions or inactions of FedEx or any other parcel delivery service.

Refused Shipments—Flat Fee

If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a 25% restocking fee per e-bike to partially cover our shipping costs.

We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery and the order is returned to us, we will treat the order as a return and issue a refund to your original payment method for the purchase price, less the 25% restocking fee.