Introduction

At Velotric, your privacy is important to us. We are committed to providing visitors with a website that respects their privacy. This Privacy Policy explains our practices regarding the collection, use, and disclosure of personal data through this website (the “Website”).

The Website may contain links to third-party websites. This Privacy Policy does not apply to the data collection practices of third parties, and Velotric is not responsible for their privacy practices, policies, or actions. We encourage you to review the privacy policies and legal notices of those websites before deciding whether to use them.

Personal Data

Personal data means any data or information, recorded in any form, that relates to an identifiable individual.

When you interact with us through the Website or place an order for products or services, you may voluntarily provide personal data, including your name, email address, mailing address, telephone number, credit card information, and other similar contact, personal, or payment information, as applicable.

Visitors may also provide personal data when using certain Website features, including our order and contact forms. Velotric limits the personal data processed through these features to the information required to process orders and respond to requests from customers, prospective customers, and Website visitors.

Processing and Purpose of Use

Velotric processes your personal data to provide the products and services you request and to enable you to use certain features of the Website. The services you request may include marketing information.

Velotric will not sell or otherwise make commercially available any personal data you provide through the Website without your permission.

Disclosure of Personal Data

If you submit an inquiry or order through the Website, any personal data you provide will be used only by Velotric employees, representatives, or agents, its affiliates, or third parties that require access to the information in order to:

• Respond to your inquiry or process your order;
• Provide the requested products and services;
• Support proper administration, including cloud-based storage; or
• Carry out marketing activities.

Velotric will share your personal data with third parties or affiliates only when they are established in a country recognized as providing an adequate level of data protection, or when they have entered into an agreement with Velotric requiring them to process personal data in compliance with applicable data protection laws.

Velotric may also disclose personal data when necessary to comply with legal requirements, enforce its corporate policies, respond to claims, or protect the vital interests of any person. Any such disclosure will be made in accordance with applicable data protection laws.

Protection of Personal Data

Velotric is committed to ensuring that your personal data is stored securely and is accessible only to authorized persons.

Your personal data will be transferred to other parties only in accordance with this Privacy Policy and after appropriate technical and organizational safeguards have been implemented in compliance with applicable data protection laws.

Despite these safeguards, third parties may unlawfully attempt to access systems or intercept transmissions or communications containing personal data. Velotric will make reasonable efforts to protect your personal data but cannot guarantee that such unlawful activities will never occur. Consequently, Velotric bears no liability for any use of the information by an unauthorized third party.

Velotric maintains an appropriate data breach response plan.

Storage Duration

Velotric seeks to retain your personal data only for as long as necessary to provide the requested products, services, or Website features, and only as permitted by applicable laws.

Rights of Data Subjects

As an individual whose personal data is processed by Velotric, you have the right to withdraw your consent to the processing of your personal data at any time.

Withdrawal of consent will result in the immediate termination of consent-based processing, without affecting the lawfulness of any processing carried out before your consent was withdrawn. Where necessary, your personal data will also be deleted.

You also have the right to:

• Request access to the personal data Velotric holds about you;
• Request a copy of your personal data, including for transfer to another IT environment;
• Request that your personal data be updated or corrected;
• Object to Velotric’s processing of your personal data;
• Request that Velotric restrict the processing of your personal data; or
• Request the deletion of your personal data.

To exercise any of these rights, please contact Velotric at info@velotric.ca.

We will take reasonable steps to respond to your request promptly and in accordance with applicable data protection laws.

If you believe that Velotric’s processing of your personal data does not comply with applicable data protection laws, or if Velotric does not respond to your request in a timely or adequate manner, you have the right to submit a complaint to the competent data protection authority in accordance with applicable laws.

Contact and Further Information

If you have any comments, questions, or complaints regarding this Privacy Policy or Velotric’s privacy practices, please contact us at:

info@velotric.ca

General Information

Velotric reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will comply with applicable data protection laws and will be posted on this Website.

We encourage you to review this Privacy Policy regularly for updates.

Where applicable, the English and French versions of this Privacy Policy have equal legal value. In the event of any conflict or inconsistency between the two versions, the English version will prevail.